I. Competitive and Consultative Selling Techniques
II. Prospecting and Lead Generation Secrets
III. Key Account Management and Repeat Sales
IV. Winning Tenders and Large Sized Deals
V. Sales Process Techniques: Cold Calling, Follow-up, Objection Handling, Closing and Aftersales.
VI. Customer Service and Customer Experience Management
VII. Building an Award Winning Service Culture
VIII. CRM: Customer Relationship Management Best Practices